On-demand scenario – Creating a letter A call center company has integrated Ad Hoc Correspondence into the business workflow. The letter is created in Ad Hoc Correspondence Liza, who works at a call center company, receives a call from a customer with a complaint. As a standard procedure, a letter is sent to the customer. In her call center application, Liza selects the name of the customer and a letter template. A pre-filled, pre-formatted letter with mandatory texts, logotypes, etc, opens in Ad Hoc Correspondence. Liza modifies some texts and adds a personal note stating the arrangement she and the customer agreed upon. The letter is submitted in Ad Hoc Correspondence When Liza has completed the letter, she submits it for distribution. A final letter is formatted and distributed to the customer. Figure 1 On-demand scenario If Correspondence Reviewer is integrated into the business workflow, the document can be reviewed before it is distributed to the customer. See On-demand scenario – Reviewing the letter.
