About Ad Hoc Correspondence and Correspondence Reviewer Ad Hoc Correspondence and Correspondence Reviewer are included in the StreamServe Correspondence Management solution. These two web applications are plug-ins, integrated into an existing business workflow to enhance its correspondence capabilities. For example, an SAP document collaboration workflow. The business workflow owns the correspondence process and invokes the web applications using web service calls. Ad Hoc Correspondence Ad Hoc Correspondence enables an organization to create ad hoc customer correspondence. The application is used to write new personalized documents to specific customers, or to edit existing documents before they are formatted and distributed to customers. The document templates used in Ad Hoc Correspondence are document definitions published in Composition Center. A typical Ad Hoc user is a business user at a department with frequent customer interaction that requires documents to be created on an unplanned basis. For example, a business user at a bank, at a call center, or in a claims department. Correspondence Reviewer Correspondence Reviewer helps an organization to create quality assured correspondence. The application is used to review documents before they are formatted and distributed to customers. Reviewed documents can be approved, rejected, edited, or deleted. An example of a Reviewer user is a business manager at a department with frequent customer interaction. The business manager can review customer correspondence and approve or reject the documents involved. In this section • Scenarios • Technical overview • User documentation • Implementation and configuration tasks