Formatting errors

A formatting error occurs when the StreamServer application fails to format a Message. The Message remains in the Message storage and the corresponding document cannot be formatted or distributed to the customer.

Symptom

Ad Hoc Correspondence

Since no document can be previewed if the formatting fails, the end-user cannot open the corresponding document in Ad Hoc Correspondence. A web service error occurs and the end-user is asked to contact the system administrator.

Correspondence Reviewer

If the end-user tries to approve a document in Correspondence Reviewer, a web service error occurs and the end-user is asked to contact the system administrator.

When the end-user refreshes the document list, the state of the document is updated to Failed. On the Metadata tab, error information from the StreamServer application is presented in the ErrorCode and ErrorMessage fields.

Figure 11

Error information in Correspondence Reviewer

Solution

A system administrator must consult the log files to find the cause of the error. See Checking log files. The error must then be corrected.

When the error is corrected

When the formatting error is corrected and the StreamServer application is up and running, the end-user can open the document in Ad Hoc Correspondence.

In Correspondence Reviewer, the failed document is not automatically resent. The document remains in the documents list (with processing state Failed) and must be approved by the end-user again.

Note:

StreamStudio Reporter cannot be used to resend failed documents from the Message storage.