Server errors

If the StreamServer application goes down after a Message has been paused, the corresponding document cannot be opened in Ad Hoc Correspondence or approved in Correspondence Reviewer.

Symptom

Ad Hoc Correspondence

A document cannot be previewed if the StreamServer application is down, which means the end-user cannot open the document in Ad Hoc Correspondence. If the StreamServer application goes down after a document was opened, the document cannot be submitted. A web service error occurs and the end-user is asked to contact the system administrator.

Correspondence Reviewer

If the end-user tries to approve a document in Correspondence Reviewer, a web service error occurs and the end-user is asked to contact the system administrator.

When the end-user refreshes the document list, the state of the document is updated to Failed. On the Metadata tab, in the Comments field, the end-user receives information on how to proceed. For example, that the approve operation failed and the end-user should try again later.

Since the StreamServer application is down, no information about the error is presented in the ErrorMessage field.

Figure 10

Error information in Correspondence Reviewer

Solution

A system administrator must restart the StreamServer application.

When the StreamServer application is up and running, the end-user can open the document in Ad Hoc Correspondence. A document that previously failed to be submitted must be submitted by the end-user again.

In Correspondence Reviewer, the failed document is not automatically resent. The document remains in the documents list (with processing state Failed) and must be approved by the end-user again.

Note:

StreamStudio Reporter cannot be used to resend failed documents from the Message storage.