Usage scenario

This scenario is about John who manages the IT department at Telecom. John is responsible for the IT environment. His main objective is to ensure that the IT environment is up and running 24 hours a day, seven days a week. The workload at the IT department is high and John tries to keep the maintenance and the administration at a minimum.

Telecom uses StreamServe to monthly produce a large number of printed invoices. This print job has high priority and any issue must be reported immediately.

If a job fails or a StreamServer goes down, John receives an SMS with a notification. To solve the problem, John logs on the Reporter web application. All failed jobs are immediately listed since that is how he has defined his landing page. He selects the job in question and finds that it failed due to an issue with the device. He also gets information about where in the process the job failed.

John selects the starting point for the re-run and submits the job on another device. This time the job is successfully completed. Since the Reporter web application offers the ability to resend the job, starting from where it failed, he does not have to re-run the complete job.