Requesting logon credentials

Before you can download the logon credentials you must send an enrolment form and Appointment Letter to OpenText Support. OpenText Support then contacts TrustWeaver, and TrustWeaver creates the logon credentials. You download the enrolment form and Appointment Letter template from OpenText Knowledge Center:

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=18455923&objAction=browse&viewType=1

Enrolment form

The enrolment form Enrolment_form_for_TrustWeaver_On_Demand_Service contains credential, recipient and connection information of the company that will use the E-invoice Center solution. You must fill in this form together with the customer (the Seller).

Appointment Letter

To formally authorize the Appointee to manage production service logon credentials, a separate Appointment Letter (ServiceOwner-OpenText-AppointmentLetter) must be signed by an authorized signatory for the company that uses E-Invoice Center. The signed Appointment Letter must be scanned and submitted together with the enrolment form to OpenText Support. If the Appointee is changed, a new Appointment Letter must be signed and submitted to OpenText Support.

Note:

To speed up the process to sign the Appointment Letter, it is recommended to sign the Appointment Letter at the same time as the Mandate that allows TrustWeaver to sign on behalf of the Seller is signed.

To request logon credentials

1	Open a support case for the implementation project at the OpenText Support web page:

http://css.opentext.com

2	Enter your Question Data:

–	Subject – Logon credentials for TWOD E-Invoice Center enrolment.

–	Description – Please provide logon credentials for the test and production environments.

3	Enter your Additional Information:

–	Account – Select the customer company account. if not available, select your company account.

–	Environment – Select -N/A-.

4	In Attach Documents to Question, browse to and select:

–	The enrolment form.

–	The signed Appointment Letter.

The logon credentials are created and delivered to you according to the process described in How logon credentials are created and delivered.